SplendorThings Refund, Return & Exchange Policy

Last Updated: August 2026

Thank you for shopping with SplendorThings. We carefully prepare and inspect our products before they are shipped. We want you to love your purchase, but we understand that occasionally an issue may arise.

Please review our return and refund policy before making your purchase.

1. Returns

We accept eligible returns requested within 14 days of delivery.

To qualify for a return:

• The item must be unused, unworn, unwashed, and in its original condition.

• Clothing must be free from stains, makeup, deodorant, perfume, pet hair, smoke odors, or other signs of wear.

• All original packaging, tags, accessories, and product components must be included when applicable.

• Drinkware must be unused and free from signs of washing or use.

• Jewelry must be unworn and returned in its original packaging.

• Proof of purchase or your order number is required.

Customers must contact SplendorThings before returning an item. Returns sent without prior authorization may not be accepted.

2. Items That Cannot Be Returned

For health, hygiene, customization, or product-integrity reasons, the following items are final sale unless they arrive damaged, defective, or incorrect:

• Earrings and other pierced jewelry

• Personalized or custom-made products

• Made-to-order personalized merchandise

• Digital downloads and downloadable products

• Gift cards

• Clearance or items specifically marked Final Sale

• Opened or used candles, wax melts, room sprays, perfumes, body sprays, lip gloss, lip balm, or other personal-care products

• Items that have been worn, washed, used, altered, or damaged after delivery

• Items returned without their original packaging when the packaging is part of the product

Please read product descriptions carefully before placing your order.

3. Apparel

Apparel may be returned within the 14-day return period if it is:

• Unworn

• Unwashed

• Unaltered

• Free from odors, stains, makeup, deodorant, or signs of use

• Returned with original tags when applicable

We strongly recommend reviewing the size chart provided on the product page before ordering.

A sizing issue alone does not qualify an item as defective.

4. Jewelry

Eligible jewelry may be returned if it has not been worn and remains in its original condition and packaging.

For sanitary reasons, earrings and pierced jewelry are final sale unless the item arrived damaged or defective.

Normal variations in handmade jewelry, beads, stones, pearls, patterns, colors, or placement are not considered defects. Handmade products may have slight variations that make each piece unique.

5. Drinkware

Tumblers, mugs, cups, and other drinkware may be returned only if they are unused and unwashed.

Once drinkware has been used or washed, it cannot be returned unless a manufacturing defect was present when the item was received.

Minor variations caused by handmade, printed, or sublimation production are not considered defects when they do not affect the use of the product.

6. Personalized & Custom Products

Personalized and custom-made items are created specifically for the customer and therefore cannot be returned, exchanged, or refunded for buyer's remorse, sizing errors, incorrect information supplied by the customer, or a change of mind.

Please carefully review names, dates, spelling, colors, sizes, and other personalization information before submitting your order.

If SplendorThings makes an error on a customized item, please contact us so we can make it right.

7. Digital Products

Because digital products are delivered electronically and cannot physically be returned, digital downloads are non-refundable and non-exchangeable once purchased or downloaded, except where required by applicable law.

Please review the product description, file type, size, and software requirements before purchasing.

If you experience a problem accessing your files, please contact us for assistance.

8. Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged

• Defective

• Broken

• Incorrect

• Missing an item

Please contact us within 3 days of delivery.

Include:

• Your order number

• A description of the problem

• Clear photographs of the item

• Photographs of the packaging when shipping damage is involved

Please keep the item and all original packaging until your claim has been resolved.

After reviewing the claim, SplendorThings may provide, depending on the circumstances:

• A replacement

• A refund

• Store credit

• Another appropriate resolution

You will not be charged return shipping when the return is required because of an error made by SplendorThings or an eligible damaged/defective product.

9. Return Shipping

For approved returns that are not the result of a SplendorThings error, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the order was incorrect, damaged, or defective due to an error attributable to SplendorThings.

We strongly recommend using a trackable shipping service.

SplendorThings is not responsible for returned packages that are lost or damaged while being shipped back to us.

10. Refunds

After your approved return is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days after the refund is processed for the credit to appear, depending on your bank or payment provider.

Shipping charges are not refundable unless otherwise stated in this policy.

Items returned in used, worn, washed, damaged, incomplete, or unsellable condition may be denied a refund.

11. Exchanges

Because product availability, colors, designs, and sizes may change, we do not guarantee direct exchanges.

If you need another size or product, please contact us. When appropriate, you may be asked to return the eligible original item and place a new order for the replacement item.

12. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests must generally be submitted within 2 hours of placing the order.

Once an order has entered production, personalization, fulfillment, or shipping, cancellation may no longer be possible.

Custom, personalized, and made-to-order products cannot be canceled once production has begun.

13. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact us immediately.

Once an order has shipped, SplendorThings cannot guarantee that the delivery address can be changed.

If a package is returned to us because of an incorrect or incomplete address supplied by the customer, additional shipping charges may be required to resend the order.

14. Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

1. Check around your delivery location.

2. Ask household members or neighbors.

3. Contact the shipping carrier.

4. Contact SplendorThings if additional assistance is needed.

A carrier's confirmed delivery does not automatically qualify an order for a refund or replacement. Each situation will be reviewed individually.

15. Refused & Unclaimed Packages

Orders that are refused, abandoned, or left unclaimed may be subject to deductions for original shipping charges, return shipping charges, or other non-recoverable costs before an eligible refund is issued.

Personalized, custom, final-sale, or otherwise non-returnable products remain subject to the restrictions stated in this policy.

16. Sale & Clearance Merchandise

Items clearly marked Final Sale cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Promotional discounts alone do not automatically make an item final sale unless the product listing specifically states that it is final sale.

17. Color & Product Variations

We make every reasonable effort to display product colors and details accurately.

However, colors may appear slightly different because of:

• Screen settings

• Device displays

• Lighting

• Photography

• Handmade materials

• Natural stone, bead, wood, fabric, or print variations

Reasonable variations are not considered product defects.

18. Promotional Gifts & Free Items

Complimentary gifts, promotional products, and free items have no cash value and are not eligible for refunds.

If a qualifying purchase is returned, any promotional item associated with that purchase may also need to be returned.

19. How to Request a Return

Before sending anything back, contact:

SplendorThings Customer Care
Email: returns@splendorthings.com
Website: splendorthings.com

Please include:

Order Number:
Name:
Item:
Reason for Return:
Photos, if damaged or defective:

Do not mail a return until you receive return instructions from SplendorThings.

20. Consumer Rights

Nothing in this policy is intended to limit any rights available to you under applicable consumer-protection laws.

Where applicable law provides greater consumer protections than this policy, the applicable law will control.

Our Promise

At SplendorThings, we want your shopping experience to feel just as special as the gift you selected. If we make a mistake, we will work with you to correct it fairly and promptly.

Thank you for supporting SplendorThings.

SplendorThings
Gifts for You. Gifts for Them. Something Special for Every Moment.

splendorthings.com
returns@splendorthings.com

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