Refund and Return Policy
Effective Date: [Insert Date]
At SplendorThings.com, customer satisfaction is our top priority. We want you to love your purchase, but we understand that sometimes things don’t work out. This Refund and Return Policy outlines the conditions for returns, exchanges, and refunds.
1. General Return Conditions
We accept returns on physical items within [Insert Days] days of the purchase date, provided the items meet the following conditions:
- Items must be unused, unworn, and in their original condition.
- Items must be in their original packaging with all tags and labels attached.
- Digital products (such as digital downloads) are non-refundable and non-returnable.
To initiate a return, please contact us at [Your Customer Service Email] with your order number and reason for the return.
2. Return Eligibility by Product Type
Jewelry
- Jewelry must be returned in its original packaging and condition.
- Due to hygiene reasons, earrings are non-returnable unless they are defective or damaged upon arrival.
Candles, Room Sprays, and Perfumes
- Candles, room sprays, and perfumes must be unopened and unused to be eligible for a return.
- We do not accept returns on candles, room sprays, or perfumes that have been opened or used unless there is a manufacturing defect.
Clothing
- Clothing items must be unworn, unwashed, and in their original condition with tags attached.
- Custom-made or personalized clothing items are non-returnable unless defective.
Gift Baskets
- Gift baskets can only be returned if all items in the basket are unopened, unused, and in their original packaging.
- Custom or made-to-order gift baskets are non-returnable.
Digital Downloads
- All sales of digital downloads (e.g., e-books, digital gift cards, downloadable guides) are final and non-refundable.
- We cannot issue refunds or returns for digital products once the file has been accessed or downloaded.
3. Non-Returnable and Final Sale Items
The following items are considered final sale and cannot be returned or exchanged:
- Sale or clearance items.
- Personalized or custom-made items.
- Earrings (due to hygiene reasons).
- Opened candles, room sprays, or perfumes.
- Digital products once downloaded or accessed.
4. Exchanges
We offer exchanges for defective or damaged items. If you received a defective or damaged product, please contact us at [Your Customer Service Email] within [Insert Days] days of receiving your order. We will arrange for a replacement or provide store credit.
Exchanges for sizing issues (for clothing) are available, provided the item is in original condition and unworn.
5. Refunds
Once we receive your returned item and inspect its condition, we will notify you via email. If your return is approved, we will process your refund to your original payment method within 7-10 business days. Please note:
- Shipping charges are non-refundable.
- Any original gift packaging fees are also non-refundable.
- For international returns, customs duties and taxes are non-refundable.
6. Return Shipping
- Customers are responsible for the return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- If we are covering return shipping for defective or incorrect items, we will provide a prepaid return shipping label.
7. Cancellations
Orders for digital products cannot be canceled once the download link has been sent. For physical products, you may cancel your order within [Insert Hours] hours of placing it, provided the order has not yet shipped. If the order has shipped, our regular return process will apply.
8. Contact Us
If you have any questions about our Refund and Return Policy, please contact our customer service team at:
SplendorThings.com
[Your Business Address]
[Your Customer Service Email]
[Your Phone Number]