Welcome to SplendorThings.com! Here are answers to some of the most common questions we receive. If you don’t find the answer you’re looking for, feel free to reach out to us.

1. What types of products do you sell?

We offer a wide variety of items, including:

• Jewelry (gold-fill, sterling silver, pearls, etc.)
• Candles and Wax Melts
• Perfume and Room Sprays
• Clothing
• Soaps and other bath items
• Digital Downloads (guides, e-books, and more)
• Gift Baskets for special occasions

2. Do you offer custom or personalized items?

Yes, we do offer personalized items, particularly in our jewelry and gift basket collections. If you’re interested in custom pieces, feel free to contact us for more information on how to place a custom order.

3. How do I care for my jewelry?

Each type of jewelry requires different care:

• Gold-Fill and Sterling Silver: Store in a dry place and avoid moisture. Use a soft cloth to clean regularly.
• Pearls: Keep away from chemicals and wipe with a soft cloth after wearing. You can view our full Jewelry Care Guide on the product page or our Care Guide section for more detailed instructions.

4. How do I care for candles, wax melts, and room sprays?

• Candles: Trim the wick before each burn and avoid burning for more than 4 hours at a time.
• Wax Melts: Use a low-heat warmer for the best scent and replace the wax when the scent fades.
• Room Sprays: Shake before use and spray in the air away from fabrics or surfaces. You can view our full Candle and Room Spray Care Guide for more details.

5. How are your digital downloads delivered?

Once your purchase is complete, a download link will be emailed to you instantly. You can download the file directly from your email. If you have any trouble accessing your digital product, please contact us for assistance.

6. What are your shipping options?

We offer the following shipping options:

• Standard Shipping: Typically takes 5-7 business days.
• Express Shipping: Typically takes 2-3 business days.
• International Shipping: Delivery times vary based on location, typically 10-14 business days.

Shipping costs are calculated at checkout, and we provide tracking information for all orders.

7. Do you offer international shipping?

Yes, we ship internationally! However, shipping times and costs vary based on the destination. Please note that international customers may be responsible for any customs fees or import taxes.

8. What is your return policy?

We accept returns on most physical products within [Insert Days] days of delivery, provided the items are unused and in their original packaging. Please refer to our Returns & Refund Policy for specific guidelines on each product type.

Non-returnable items include:

• Digital downloads
• Personalized or custom-made items
• Earrings (for hygiene reasons)
• Opened candles, wax melts, room sprays, or perfumes

9. How do I initiate a return or exchange?

To start a return or exchange, please contact our customer service team at [Your Email] with your order number and reason for the return. We’ll guide you through the process and provide a return shipping label if applicable.

10. Can I cancel or modify my order?

You can cancel or modify your order within [Insert Hours] hours of placing it, provided it hasn’t shipped yet. For digital downloads, cancellations cannot be made after the download link has been sent.

11. How do I care for the clothing I purchased?

Each clothing item comes with a care label, but as a general rule:

• Delicate Fabrics: Hand wash or use a gentle cycle.
• Tumble Drying: Use a low heat setting or air dry to preserve the fabric. Please refer to our Clothing Care Guide for more details.

12. Do you offer gift wrapping or custom gift messages?

Yes! We offer gift wrapping and personalized messages for all orders. Simply choose the gift-wrapping option at checkout, and leave us a note with your custom message.

13. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and some alternative payment methods like Apple Pay and Google Pay.

14. How can I contact you?

You can reach our customer service team by emailing us at [Your Email], or using the Contact Us form on our website. We’re available Monday to Friday from [Insert Hours].